1. How does the made-to-order process work?
Each piece is crafted specifically for you. Once you place an order, we work with our artisans
to create your garment, ensuring it meets your exact specifications. This process eliminates
waste and ensures exclusivity
2. How long does it take to receive my order?
Since all our pieces are made-to-order, production times vary. Typically, garments take
between 4-8 weeks to be completed. We recommend ordering well in advance for special
occasions. Reach out to us via email (alexandra@houseofimah.com) if you need rush delivery
and we will do our best to honour that!
3. Can I customize my order?
Yes! We offer customization options, including fabric choices, color variations, and slight
design modifications. Contact us via email (alexandra@houseofimah.com) to discuss your
vision, and we’ll work with our artisans to bring it to life.
4. Do you offer shipping across the U.S.?
Yes, we currently ship domestically within the United States. Shipping times and costs vary
based on your location, and all orders come with tracking for peace of mind.
5. What is your return and exchange policy?
Due to the bespoke nature of our pieces, we do not accept returns or exchanges. However, if
there is an issue with your order, please contact us (alexandra@houseofimah.com), and we
will do our best to assist you.
6. How do I determine my size?
We provide a detailed size guide to help you find your perfect fit. If you need assistance, we
offer virtual consultations to ensure accurate measurements before production.
7. Who are the artisans behind House of Imah?
We collaborate with skilled artisans from around the world, each bringing their expertise in
traditional craftsmanship. Our mission is to support their artistry while preserving sustainable
and ethical fashion practices.
8. What materials do you use?
We prioritize high-quality, sustainable fabrics sourced responsibly. Our materials range from
natural fibers to ethically produced luxury textiles that ensure both beauty and durability.
9. How can I book a consultation?
If you’d like a personalized experience, we offer one-on-one consultations. Contact us via our
website to schedule a session and discuss your design preferences
10. Do you offer bridal or special occasion pieces?
Yes! Our designs are perfect for weddings, galas, and other significant events. If you’re
looking for a one-of-a-kind piece, we can create a bespoke garment tailored to your vision.
Book a consultation(https://houseofimah.com/pages/enquiries-1)to
start the process today!